Products that are not personalised
You may return them within 30 days of delivery without giving a reason (longer than the 14 days required by law).
1. Tell us by email at [email protected] with your order number — a short message is enough, or use the form below.
2. Send the product back within 14 days of that message to: Aleks Anastasov, Blagoevgrad, Bulgaria. Return shipping is paid by the buyer.
3. We refund the price and the original standard shipping within 14 days of receiving your message, using the same payment method. We may wait until the product has arrived back.
Personalised and custom-made products
Products with your name, number or text, and helmets designed in the helmet builder, are made only for you and cannot be returned (Art. 16(c) of Directive 2011/83/EU). This does not affect your rights if the product is faulty or damaged in transit.
Faulty or damaged products
Write to [email protected] with your order number and photos. We will remake, replace or refund the product at no cost to you.
Model withdrawal form
To: Aleks Anastasov, Blagoevgrad, Bulgaria, [email protected]
I hereby give notice that I withdraw from my contract for the sale of the following goods: …
Ordered on / received on: …
Order number: …
Name of consumer: …
Address of consumer: …
Date: …