These terms apply to every order placed on minimotohub.net. Please read them before you order.
1. The seller
The seller is Aleks Anastasov, Blagoevgrad, Bulgaria, email [email protected] (see Seller information).
2. Products
All products are made by hand. Small differences in colour and detail from the photos and from the helmet builder preview are part of handmade work and are not a defect.
Personalised products (with a name, number or text you enter, or designed in the helmet builder) are made especially for you.
3. Ordering and contract
You order by adding products to the cart and paying through our payment provider Stripe. The contract is concluded when your payment is confirmed; you receive an order number on screen and a confirmation by email.
You can check the order at any time under “Track order” with the order number and your email, or in your account.
4. Prices and payment
Prices are final prices in euro. Shipping costs and, for some destinations (for example the USA), prepaid import duty are shown in the cart before you pay.
Payment is made by card, Apple Pay or Google Pay through Stripe. We never see or store your card details.
5. Making and shipping
Each product page states how many days making takes. Parcels are sent with A1 Post with tracking; the tracking number appears in your order as soon as the parcel is sent.
Orders to the USA: the import duty is collected in the checkout and paid by us — you pay nothing on delivery. Other countries outside the EU may charge import taxes or fees on delivery; these are paid by the buyer.
If a parcel is lost or arrives damaged, write to [email protected] with your order number (and photos if damaged) and we will resend or refund.
6. Right of withdrawal and returns
You can return products that are not personalised within 30 days of delivery without giving a reason — see Returns and withdrawal.
Personalised and custom-made products cannot be returned unless they are faulty (Art. 16(c) of Directive 2011/83/EU; Art. 57 of the Bulgarian Consumer Protection Act).
7. Legal guarantee
You have the statutory 2-year guarantee of conformity for goods sold to consumers in the EU. If a product is faulty, contact [email protected]; we will repair, replace or refund it.
8. Complaints and disputes
Please send any complaint to [email protected] — we answer within 14 days. If we cannot agree, you can turn to the Bulgarian Commission for Consumer Protection (kzp.bg) or to the consumer authority or courts of your country of residence.
Bulgarian law applies. This does not take away any protection given to you by the law of your country of residence.